Privacy Policy

At LUMILUX, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the personal data you provide when interacting with our website and services.

Information We Collect

When you visit our website, we may collect personal information that you provide voluntarily, such as your name, email address, phone number, and mailing address. This could occur when you inquire about our services, become a member of LUMILUX, or communicate with us.

Additionally, we collect information automatically through your interaction with our website. This may include data such as your IP address, browser type, operating system, domain names, access times, and referring website addresses. This information helps us optimize our website’s performance and improve your user experience.

How We Use Your Information

The personal information we collect is used for the following purposes:

• To respond to your inquiries and provide support.
• To verify your identity and ensure secure access to our services.
• To deliver the services you request and enhance your experience with us.
• To analyze trends and improve the overall quality of our services.
• To send you updates on skincare products, services, or special promotions.
• To provide you with marketing communications about offerings that may interest you. You can opt out at any time by unsubscribing from such communications, after which we will cease sending you marketing materials.

Disclosure of Your Personal Information

We are committed to protecting your personal information and will only disclose it in specific circumstances as described below:

• We may share your information with trusted service providers, affiliates, and agents who assist us in delivering our services to you. These parties are required to protect your data and maintain confidentiality under strict contractual obligations.
• We may disclose your personal information if required to do so by law or in response to legal obligations, such as complying with a court order or government inquiry.
• If you violate our Terms of Service, we may disclose your personal information to protect our legal rights.

In all other cases, we will not disclose your personal information without informing you and providing you with the opportunity to object.

Data Security

LUMILUX takes appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. We employ industry-standard encryption methods and secure systems to safeguard your information.

Your Rights

You have the right to access, update, or request the deletion of your personal information at any time. If you have any concerns or questions regarding your privacy or our data practices, please don’t hesitate to contact us.

COOKIES

Cookies only store information from your browser, they cannot access data on your hard drive. Cookies are text files that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Cookies cannot transfer viruses to your computer or mobile device.

Cookies enable us to improve interactivity with the website. The purpose of “cookies” is to enhance your future visits to our website. You can set your browser to notify you if “cookies” are to be transferred or to reject “cookies” but this may prevent your use of some of our web pages.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Payment

We use Yoco Payment Gateway to complete your purchase. Credit card details are processed solely for the purpose of completing your transaction and will be deleted once payment is successfully processed.

All direct payment gateways, including Yoco, comply with the standards set by the Payment Card Industry Data Security Standard (PCI-DSS), as managed by the PCI Security Standards Council. These standards ensure the secure handling of credit card information by our website and its service providers.

For more information on Yoco’s privacy policy and their handling of payment data, please visit: https://www.yoco.co.za

Embedded Content from Other Websites

Articles on our site may include embedded content such as videos, images, articles, etc. Embedded content from external websites behaves in the same way as if you visited the third-party website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interactions with the embedded content, including tracking your activity if you have an account and are logged in to that website.

Links to External Websites

Our site may contain links to other websites. Clicking on these links may redirect you away from our site. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.

Security of Personal Information

LUMILUX takes all reasonable precautions to protect your personal information. We ensure that you have access to your data at any time to keep it accurate and up to date.

You also play an important role in securing your personal information by maintaining the confidentiality of any password and accounts used on the LUMILUX website.

Data Retention

For users who register on our website, we store the personal information provided in their user profile. You can view, edit, or delete your personal information at any time (except for your username). Website administrators can also access and edit this information.

If you leave a comment, both the comment and its metadata are retained indefinitely. This helps us recognize and approve follow-up comments automatically rather than holding them in a moderation queue.

Your Rights Over Your Data

If you have an account on our site or have left comments, you can request an exported file of the personal data we hold about you, including any data you’ve provided. You can also request that we erase any personal data we have about you. This does not include data we are required to retain for administrative, legal, or security purposes.

Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. If any significant changes are made, we will notify you here, so you are informed about the information we collect, how we use it, and the circumstances under which we may disclose it.

Questions and Contact Information

If you wish to access, correct, amend, or delete any personal information we have about you, file a complaint, or simply request more information, please contact us at info@lumilux.co.za